Delight your customers and increase customer loyalty
Over 50+ businesses trust us
We design, develop and implement automation tools that help your support team work smarter — not harder. From voice agents to runbook automation, every service ships ready to ride your existing TR-181 telemetry.
All tasks · 4
LiveVoice driven customer care
Service deployment · Due 2 Jul
Track customer satisfaction
Runs 2 days post-deployment
Positive feedback workflow
Natural-language replies
Payment reminder · selected clients
SMS + WhatsApp · 142 recipients
Voice
A natural-language voice agent that triages tickets, schedules technician visits and pings the operator the moment a call needs human eyes.
Automation
Streamline data entry, reporting and ticketing chains. Trigger 100+ pre-built actions or compose your own in minutes.
Today · Operator copilot
Copilot
From summarising threads to drafting replies and managing calendars, the operator copilot keeps support running 24/7.
What can I help with? Customer handling, system changes — just give me the command
Inbox
One inbox for SMS, WhatsApp, email, voice and chat. Ask the assistant anything — handle a ticket or push a config change to a router.
Growth
Generate leads, draft personalised outreach and ship social-ready content — all from the same surface that closes your support tickets.
Customer support chatbot
90% finishedBuild
Whether you're starting from scratch or augmenting what you've got, our team ships custom AI projects aligned with your SLAs.
Four steps from “we should automate this” to a measured, self-tuning system. No vapour, no rip-and-replace — your existing telemetry and channels keep their seats at the table.
We map your tickets, telemetry and runbooks to find the loops humans shouldn't be running. You see the same dashboard the AI builds on.
Analyzing current workflow…
Our team builds the automation triggers, evaluators and policy guards on top of the patterns we surfaced — your stack, your repo, our shared tests.
01class AutomationTrigger:02 def __init__(self, threshold):03 self.threshold = threshold04 self.status = "inactive"0506 def check_trigger(self, value):07 if value > self.threshold:08 self.status = "active"09 return "Automation triggered!"10 else:11 return "No action taken."
Voice, workflow and policy land inside your ACS, CRM and channel mix without a forklift migration. Roll out by tenant, by region, by router model.
Our solution
Your stack
Live system monitors flag drift, suggest the next workflow to automate and silently roll out improvements as your traffic profile changes.
Live system monitor
HealthyChatbot system
Efficiency will increase by 20%
Workflow system
Update available · v2.4.1
Sales system
All checks passing
How real broadband and wireless operators use Serrein to deflect support volume, recover opex, and turn telemetry into revenue.
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NorthBeam Networks
Tier-3 ISP · 80k subs
“Serrein cut Wi-Fi escalations by 40% in the first quarter”
NorthBeam was drowning in repeat Wi-Fi tickets — same routers, same customers, same questions. Serrein's diagnostics agent runs TR-181 checks before a human picks up the phone, so 4 of every 10 calls now resolve themselves in the IVR.
SingTel Broadband
MSO · 1.2M subs
“Serrein AI workflows reduced error rate by 80% in daily operations”
SingTel was juggling brittle Excel handoffs between provisioning, billing and support. We dropped Serrein workflows on top of their existing CRM and ACS, validated every change against policy, and the operations team got their afternoons back.
MeshFiber Co-op
Rural fibre · 22k members
“Automating 50% of support calls saved 20% in opex within 2 months”
A member-owned fibre co-op with three tier-1 reps couldn't scale past their growth. Serrein deflected onboarding, plan changes and outage status calls into self-serve flows — leaving the humans free for the calls that actually need empathy.
Helio Wireless
Fixed wireless · MVNO
“AI-driven upsell helped Helio close 3× more plan upgrades in less time”
Helio's sales team was sitting on a backlog of warm intent signals — heavy data users on the wrong plan. Serrein scored, sequenced, and timed the outreach against the customer's billing cycle and lit the upsell pipeline up.
How AI automation enhances efficiency, recovers cost and drives growth — every benefit measured against the telemetry you're already paying to collect.
Free your team from busywork. AI handles repeat tickets so humans land on the calls that actually need empathy.
Personalised replies in seconds across SMS, WhatsApp, voice and chat — the channel the customer is already on.
Voice agents, diagnostics and remediation actions stay live around the clock — no shift schedule to defend.
Cut headcount-per-ticket without cutting service. Most operators recover their licence fee inside a quarter.
Telemetry, conversation logs and outcomes feed a single analytics layer — so the next decision is the right one.
Add subscribers, regions or product lines without renegotiating the support headcount line in your spreadsheet.
Choose the plan that fits your operator footprint and start automating today. Switch tiers anytime — no forklift migration, no contract penalty.
For small ISPs and tier-1 support teams getting started.
Per 1M tokens
What's included
For mid-market operators ready to scale automation.
Per 1M tokens
What's included
For MSOs, MVNOs, and regional fibre networks.
Customised commercial model
What's included
Real broadband and wireless operators sharing what actually moved the metric — opex, CSAT, deflection.
“Serrein transformed our operations by eliminating repetitive tier-1 tickets and improving accuracy. Scaling our support has never been easier.”
“We cut manual provisioning work and improved data quality across billing and support. Our team now focuses on the calls that actually need a human.”
“AI-driven insights doubled our upsell efficiency. We engage subscribers at the right moment with smarter, data-backed offers.”
“Customer support is finally seamless. First-call resolution is up, response times are down, and CSAT is at an all-time high.”
Quick answers to the questions every operator asks before their first deployment.
Spin up a workspace in minutes — or talk to an engineer who's shipped this for an ISP your size.