About us
Helping ISPs grow without scaling support headcount
Serrein is the AI Telecom Support OS for broadband operators. We turn TR-181 telemetry, conversation history and churn signals into a single inbox that resolves 80% of subscriber tickets without a human ever opening it.
Over 50+ businesses trust us
- Northwind ISP
- Sinapsis SA
- Chapel & Co
- CMB Networks
- Shelby Fibre
- Arc Broadband
Who we are
A small team building the operator layer for the internet.
Serrein is a small team of forward-deployed engineers, former NOC operators, and conversational-AI researchers. We're building the support OS we wished existed when we ran subscriber-facing teams ourselves — one that speaks the language of routers, churn risk and call queues, not generic CRM.
We embed alongside the operator. The first month is spent in your inbox, on your TR-181 tree, and on calls with your top-ten escalation owners — so the AI ships knowing your network, not a textbook's.
50+
ISPs running Serrein
Operators who've adopted the AI Telecom OS to run their support layer.
1M+
Hours of busywork removed
Repeat tickets deflected, diagnostics auto-resolved, scripts retired.
95%
Faster time-to-resolution
Clients see improved median resolve times within their first quarter.
24/7
Voice + chat coverage
AI agents stay live around the clock, escalating only when humans add value.
Our values
The values behind Serrein
Four operating principles that shape every roadmap call, architectural decision, and pricing change we make.
Driving innovation forward
We embrace the newest models and the oldest TR-181 tables in the same product. The point is the operator outcome, not the stack.
Committed to integrity & trust
Subscriber data is the operator's property — full stop. Multi-tenant isolation, audit trails, and a no-fine-print SLA on customer data.
Empowering operator growth
Every feature ships against a metric the operator already reports on: deflection, churn risk, NPS, mean time to resolve.
Putting subscribers first
The AI's job is to make the human on the line feel heard, not processed. We measure CSAT, not just call-handle time.
Why us
What makes us stand out in the industry
Side-by-side: where the legacy way breaks down, and where the AI Telecom OS quietly takes over.
Without Serrein
Manual work
- Prone to human error
- Limited by working hours
- High labour cost & overhead
- Slow & time-consuming triage
- Disconnected, repetitive work
- Inconsistent, headcount-dependent
With Serrein
AI Telecom OS
- Smart, telemetry-driven decisions
- 24/7 automated workflows
- Scalable & cost-effective
- Instant data + diagnostic processing
- Seamless system integration
- Consistent, auditable output
Our team
Meet the minds behind Serrein
Forward-deployed engineers, ex-NOC operators, and AI researchers who've sat on the other side of the support ticket.
We've got the answers you're looking for
Quick answers to the questions every operator asks before their first deployment.
Let AI run the inbox so your team can scale faster.
Spin up a workspace in minutes — or talk to an engineer who's shipped this for an ISP your size.