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Field notes, tear-downs, and how-tos from operators running AI support at ISPs. Read what's working, what's not, and what's coming next for the support layer of the internet.
Latest articles
The future of AI in broadband support: from script to autopilot
What changes when the support stack reads TR-181 telemetry the same way an AI reads a tweet — and why the operators that ship it first are quietly winning the churn war.
Avery Patel · May 12, 2026 · 9 min read
- Resources
Five must-have automations for a broadband NOC
Channel scans, neighbour pulls, reboot-with-context — the five remediation actions that pay for themselves in the first quarter.
Sam Reyes · May 4, 2026 · 6 min read
- Article
AI vs. tier-1 scripts: which one really saves the call?
A side-by-side teardown of three real subscriber tickets — what the script said, what the AI did, and how the AHT delta played out.
Jordan Clarke · Apr 26, 2026 · 7 min read
- Article
How AI is rewiring workflow automation for ISPs
Why the next generation of support automation isn't a new RPA tool — it's a new shape of org, with the AI sitting at the centre.
Avery Patel · Apr 18, 2026 · 5 min read